Client Success Story

Executive Takes Action After Social Account is Hacked to Attack Company

The Hero of the Story:

C-Suite Executive

Company CxO
Avid social media user
Manufacturing Company
More than 2,000 employees

The Problem

Social media account hijacked to get to critical company data

Attempts to get fraudulent money transfers and other problematic messages sent to other employees through his personal messaging app

Company was exposed to a reputation risk if the CxO couldn’t regain control of account

CxO and team members that were impacted felt uneasy about their security

The social media account of a C-Suite member was hacked

It wasn’t just the executives at risk,
it was the entire company.


A hacked social media account can cause significant reputational damage and put everyone connected to the account at risk. We recommended a four-step approach merging immediate action with ongoing education to mitigate current risk while stopping future attacks.

It was important to execute the plan without invading the privacy of the CxO or encroaching upon control of his own accounts

Review account setup and privacy settings of social media account

Understand the privacy and security settings across all personal accounts

Implement security that balances ease of use for CxO with security

Secure the email tied to the account for further risk mitigation

Putting the Plan into Action

After reviewing the plan, the company’s CxO had BlackCloak get to work on all aspects of cybersecurity and personal privacy related to the hack. This included:

  • Implemented Mobile Protection Software
  • Hardened privacy settings on all personal devices
  • Established dual-factor authentication
  • Scanned deep/dark web for exposed passwords
  • Implemented an encrypted password vault for personal use
  • Advised on password strength on all accounts
  • Installed BlackCloak Mobile App on all Personal Devices

BlackCloak also put additional cybersecurity and privacy plans in place for the entire executive team, including personal device monitoring for vulnerabilities or malware, home networks scans, and more.

The Results

Mitigated risk and secured entire executive team’s digital lives

By reaching out to BlackCloak, the CxO secured his hacked social media account as well as all of his personal accounts, reducing future risk to him and the company. What’s more, he helped secure the entire executive team’s personal digital lives with simple changes guided by the BlackCloak Concierge Support team. The GRC team’s minds were put at ease that the risk of breach through personal devices was mitigated. The partnership even helped the company’s CISO garner buy-in for security enhancements across the company — including providing password vaults for all employees.

Secure your social media, Safeguard your company