The BlackCloak Security Operations Center is blocking malware 24/7/365. Our threat intelligence analysts will notify members of any potential breach as quickly as the severity of the threat warrants. They will work with members to determine the scope of the incident, information that may have been impacted, perform remediation steps to eliminate the threat, and restore a secure device. Incident Response requests for in-process cyber issues will be addressed immediately.

We will provide email and phone-based customer support to answer your cybersecurity, privacy, and identity theft questions; provide advice and guidance on best practices; and troubleshoot issues with any BlackCloak software. Examples of assistance include phishing email review, SIM card review, router security review, and VPN recommendations, among many other topics.

Availability for all plans is Monday – Friday 8 a.m. – 6 p.m. ET

We will scan your home network for devices that are accessible to the Internet (e.g., security cameras, home automation system, routers, etc.).

Using email addresses members provide, the BlackCloak team will continuously scan the Deep/Dark web to find exposed passwords for any accounts associated with those email addresses.

We will review and suggest changes to your privacy, security, tracking, and other settings on each of your Covered Devices.

We will file opt-out requests to the top Internet data broker websites that host your personal information. For a list of sites covered, please visit blackcloak.io/data-removal.

Through Experian IDNotify™, we provide identity theft monitoring, credit monitoring and up to $1 million dollars of identity theft insurance, where available by jurisdiction.** You may also have Child Monitoring under your account, which includes dark web monitoring, social security number trace, identity theft insurance of up to $1M, and social media account monitoring for your children. You will need to pass a one-time guardianship verification process to receive alert content for your children.

By creating a fake service (often called a honeypot) within the BlackCloak application, we will get immediate alerts when it is scanned forewarning us that someone is trying to access your data. Plus, the fake service will act as a distraction from your real data.

We will provision a VPN application for each adult to use on Covered Devices with a dedicated username and password that you will control.

As a Bank of America Preferred Rewards Diamond tier member, getting started with BlackCloak is fast and frictionless. Please reach out to our concierge team at the email above for assistance with additional plan information and purchase details.