© 2023. BlackCloak, Inc. All Rights Reserved.
Last Revised May 8, 2023
We do not sell, lease, or rent your information to third parties for monetary or other consideration.
Information We Collect That You Provide
We collect the following information for individuals covered by our services that you provide to us through forms, via the BlackCloak Applications, written communication, or while engaging with BlackCloak personnel during the time you are a customer of BlackCloak: name, age, physical address, email address, phone number, types of electronic devices being covered, Internet Protocol (“IP”) addresses and WiFi names for networks, information regarding suspicious events/issues, any other information that you provide BlackCloak.
The BlackCloak Applications, only with your permission during a concierge session, have the ability to share information including pictures, screenshots, videos, phone numbers when calling, and other items of your choosing. The nature of the information collected will depend on the specific issue being addressed during a concierge session.
Information We Collect Through Automatic Data Collection Technologies
As you utilize the BlackCloak Applications, we may use automatic data collection technologies to collect certain information about your equipment including, but not limited to: device type, user name, architecture information (such as number of bits, memory, CPU count, hard drive space), IP addresses, Wi-Fi connection/hotspots, Media Access Control (“MAC”) address, last connection or activity date, whether lock screen is enable/biometrics utilization, whether device encryption is enabled, information on jailbroken devices, network connections, type and version of operating system being utilized, version of application firmware being utilized, whether there are unpatched vulnerabilities, information about applications and their digital signature, usage data, language settings, port details, and information related to suspected viruses or malware on your device, as well as BlackCloak software diagnostic and usage event data. The type of information collected depends on the BlackCloak subscription plan you have chosen.
How We Use the Information We Collect
We use the information collected for the following purposes: (1) to provide you with information, products, or services that you request or have purchased from us; (2) to provide you with cybersecurity and privacy advice and guidance; (3) to conduct product research to improve the product usability and experience; (4) to develop cyber intelligence data and for network and information security purposes; (5) to fulfill any other purpose for which you provide it; (6) to carry out our obligations and enforce rights arising from any contracts; (7) to notify you about products or services we offer; or (8) for any other purpose to which you consent.
Disclosure of Your Information
We may disclose aggregated, anonymized information about you without restriction.
Length of Time
California Residents & Minors
California law permits residents of California to request certain details about our disclosure of your personal information to third parties for direct marketing purposes during the immediately preceding calendar year. If you are a California resident and would like to request this information, please contact us at the address listed below.
Parents are responsible for determining whom BlackCloak will protect and on which devices the BlackCloak Applications will be installed, including for those who may be under 13 years of age. As described above, BlackCloak may collect and disclose certain information about a child under 13 years of age that constitutes “personal information,” as that term is defined by the Children’s Online Privacy Protection Rule (“COPPA”). A parent’s consent is required for the collection, use and disclosure of such “personal information,” and such consent is given via the BlackCloak End User License and Services Agreement by a parent at the time of purchase of the BlackCloak services when deciding to cover a child under 13 years of age.
Attn: Privacy Officer
7025 CR46A, Ste. 1071, #342
Lake Mary, FL 32746 United States