Client Success Story

CEO Takes Control When Betrayed by IT Professional

The Hero of the Story:

CEO

CEO of Retail Company
Spouse and two children
CEO has multiple homes
Sophisticated home automation and wireless networks in each home

The Problem

IT professional was controlling CEO’s home network, personal computers, and family emails from the office

The final straw was when the IT professional pranked the CEO and family on their computers

Company concerned that the individual would retaliate on family or company

Company couldn’t fire the IT professional because they worked for the company as well

IT professional refused to give the passwords to control the home wireless network

CEO wanted to ensure he and his family were secure from the prying IT professional

CEO wanted to change providers but didn’t know how to do so securely

The CEO needed to protect his family and his company.

BlackCloak’s
Guidance

We developed a holistic plan to protect the CEO and his family as well as the company. Our four-step approach included:

Protecting the company and family from data loss, extortion, and negative business impact

Working alongside a new IT services firm to implement new infrastructure in the home

Confirming all computers and mobile devices are protected with security monitoring software

Placing privacy protections on personal accounts and devices

Putting the Plan into Action

The CEO coordinated with a new, outsourced IT provider recommended by BlackCloak. The new provider started by replacing all current physical equipment. Once done, BlackCloak secured the homes and infrastructure. With help from BlackCloak, the new IT provider tightened up family privacy by reducing the family’s online presence by removing their personal information from Internet Data Brokers, hardening privacy choices on all devices and accounts, and adding deception technology to all devices for advanced tracking of hacking attempts. Our comprehensive plan protected the family’s privacy, devices, and homes.

The Results

By reaching out to BlackCloak, the CEO and his family successfully prevented the former company IT professional from accessing their life, home, network, and personal computers. They now have a secure wireless network and home automation system, have privacy for their entire family, and have trusted concierge in place for all future questions and issues. After several months, BlackCloak is still providing relevant updates and guidance for the CEO and his family.

Ready to take control of your digital life?