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Chief Experience Officer
Ingrid Gliottone is the Chief Experience Officer at BlackCloak.
In her executive leadership role, Ingrid is responsible for ensuring that all BlackCloak digital protection clients attain peace of mind knowing that themselves, their families, and by extension their companies, are well-protected from targeted cyberattacks, financial fraud, and identity theft, among other modern-day digital risks. In 2021, Ingrid was recognized as “A Top Woman in Cybersecurity” by Cyber Defense Magazine.
Currently, Ingrid oversees the close collaboration between BlackCloak’s client service and security operations center (SOC) teams. Under her leadership, Ingrid ensures that all BlackCloak customer-centric strategies, from onboarding and ad hoc client support to monthly CISO reports, client education, and threat notifications, among other initiatives, are executed with an exceptional experience that results in increased customer loyalty and renewals.
Ingrid is also the architect of the Concierge Client Support team that is akin to the Genius Bar of cybersecurity & online privacy - experts in both the subject matter and in making people feel at ease. She’s created an entire library of educational materials, including client guides, webinars and Q&As, designed to be digestible by cybersecurity practitioners and novices alike.
Prior to BlackCloak, Ingrid served as Director of Customer Success at ProcessUnity, where she was responsible for both the entire customer engagement lifecycle and the oversight of all client due diligence requests and audits. Previously, Ingrid also held leadership and customer-focused roles at Viewpost, where she led the initiative for establishing and implementing a risk-based vendor assurance review program founded on the ISO/IEC 27001/2 security standard in addition to Federal and State Data Privacy regulations (including GLBA and HIPAA), and PCI-DSS).
Ingrid also served as a Risk Specialist and Privacy subject-matter expert for the Royal Bank of Scotland’s U.S. operations, managing the bank’s Data Breach/Customer Incident Response program. During her tenure at the bank, Ingrid was responsible for implementing a risk-based third-party vendor assurance review program founded on the ISO/IEC 27001/2, in addition to Federal and State Data Privacy regulations (including GLBA and HIPAA), and PCI-DSS.
Ingrid is a certified Information Privacy Professional (CIPP/US) and a Certified Information Privacy Professional/Information Technology (CIPP/IT) through the International Association of Privacy Professionals (IAPP). Ingrid holds a B.A. in Mathematics from the College of the Holy Cross, a MBA from the University of Rhode Island and a Master's in Information Assurance from Northeastern University.