PROTECT YOUR DIGITAL LIFE™
Last Revised July 8, 2026
BlackCloak, Inc. (“BlackCloak” or “We”), respects your privacy and is committed to protecting it. This Privacy Policy describes the categories of personal information collected, the specific pieces of personal information collected, the sources from which the information is collected, the purposes for which the information is collected, and the categories of third parties with whom the information is shared by BlackCloak, when you engage with BlackCloak as a customer.
Please see our Website Privacy Policy for a description of the information we collect and process when you visit our website.
Information We Collect & Sources of Information
Information We Collect That You Provide
We collect the following information that you provide to BlackCloak when you utilize our website, when you submit information using forms, when you communicate via email and other electronic or telephonic methods, and when you utilize the BlackCloak mobile or desktop applications (“BlackCloak Applications”): name, age, date of birth, physical address, email address, phone number, types of electronic devices used, Internet Protocol (“IP”) addresses for devices and networks; WiFi network names, information regarding issues that you raise with BlackCloak.
You may also choose to share additional information, including documents, pictures, screenshots, videos, emails/text messages, and other items of your choosing. The nature of the information you choose to disclose will depend on the specific issue being addressed during a concierge session.
Information We Collect Through Automatic Data Collection As You Use Our Applications and Services
As you utilize the BlackCloak Applications, we may use automatic data collection technologies to collect certain information.
We may collect information about you when you utilize third parties to access the BlackCloak Applications, including but not limited to Google, Apple or Microsoft user identifications and profile photographs.
We may collect information about your equipment including, but not limited to, device type and settings, browser type and settings, user name, operating system and architecture information (e.g., number of bits, memory, CPU count, hard drive space and data usage, whether encryption is enabled, whether jailbroken, whether lock screen or biometrics are enabled, whether unpatched vulnerabilities exist, language settings, port details), application types and settings (e.g., version of firmware utilized, digital signatures).
We may also collect information about the interaction of your apps, browsers, and devices with our services, including IP address, crash reports, system activity, and the date, time, and referrer URL of your request, Media Access Control (“MAC”) address, last connection or activity date, network connections.
We may also collect information when you use the BlackCloak Applications related to suspected viruses or malware on your device, as well as BlackCloak Applications diagnostic and usage event data. We may also collect location information when you use our services, such as GPS data, Wi-Fi connection/hotspots, and information about things near you like Wi-Fi access points and Bluetooth-enabled devices.
If you use our services to send and receive messages, we may also collect message log information (e.g., sender and recipient phone numbers or email address, time and date of messages, duration of interactions, routing information, and types and volumes of messages).
The type of information collected depends on the BlackCloak subscription plan you have chosen and the features you utilize.
Information We Collect from Publicly Available Sources
We may collect information about you from publicly available sources, including but not limited to, name, age, date of birth, physical address, email address, phone number, whether you are part of a data breach and the information related to such data breach that is publicly available, information that may have been part of a data breach that is now publicly available and will will vary based on the data breach (examples include passwords and hashed social security numbers), and other publicly available information.
How We Use the Information We Collect
We use the information collected for the following purposes: (1) to provide you with information, products, or services that you request or have purchased from us; (2) to provide you with cybersecurity and privacy advice and guidance that you have consented to receiving; (3) to conduct product research to improve the product usability and experience; (4) to help improve the safety and reliability of our services and to develop cyber intelligence data and for network and information security purposes; (5) to fulfill any other purpose for which you provide it; (6) to carry out our obligations and enforce rights arising from any contracts; (7) to notify you about products or services we offer; or (8) to comply with any court order, law, or legal process, including to respond to any government or regulatory request; (9) to enforce or apply this privacy policy and other agreements, including for billing and collection purposes; (10) to protect the rights, property, and safety of BlackCloak, our customers, or others.
Parties We Disclose Your Information To
We may disclose information we collect about you to contractors, service providers and other third parties we use to support our business with whom we have a written agreement; to third parties with whom we do not have a written agreement in order to provide the services you purchased from BlackCloak; to our subsidiaries and affiliates; to a buyer or successor in interest resulting from a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer event; to a law enforcement or governmental body for legal purposes. We may disclose aggregated, anonymized information about you without restriction.
Retention Period
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it, or, if this is not possible (for example, because your information has been stored in backup archives), then we will store your information and isolate it from any further processing until deletion is possible. The criteria used to determine retention periods include the nature of the information, the purposes for which it is processed, legal obligations, and operational needs. Some data is retained for longer periods of times when necessary for legitimate business purposes or legal purposes, such security, financial and to exercise legal and contractual rights.
Minors
Parents are responsible for determining whom BlackCloak will protect and on which devices the BlackCloak Applications will be installed, including for those who may be under 13 years of age. As described above, BlackCloak may collect and disclose certain information about a child under 13 years of age that constitutes “personal information,” as that term is defined by the Children’s Online Privacy Protection Rule (“COPPA”). A parent’s consent is required for the collection, use and disclosure of such “personal information,” and such consent is given via the BlackCloak End User License and Services Agreement by a parent at the time of purchase of the BlackCloak services when deciding to cover a child under 13 years of age.
California Privacy Rights
This Notice for California Residents supplements our Privacy Policy and only applies to our processing of personal information that is subject to the California Consumer Privacy Act of 2018 (as amended from time to time) (“CCPA”).
Depending on the nature of your interactions with us, we and our vendors may have collected the categories of personal information about you described in the chart below.
| Categories of Personal Information Collected | Business Purposes for Collection, Use, and Disclosure |
|---|---|
| Identifiers, such as a real name, alias, mailing address, email address, or other unique personal identifiers that may be found on publicly available sources, such as passwords and hashed social security numbers. Personal records, such as signature and telephone number. | · Developing, improving and providing our services, such as customer support, technical assistance, troubleshooting · Understanding and advising you of your risk profile with respect to information that is publicly available about you. · Understanding your preferences to personalize content and experiences · Marketing and promotion of our services · Protecting and defending our rights or property · Operating our business and complying with legal requirements · Verifying or maintaining the quality or integrity of our Services |
| Characteristics of protected classifications under state or federal law, such as age and gender. | · Developing, improving and providing our services, such as customer support, technical assistance, and troubleshooting · Understanding your preferences to personalize content and experiences · Marketing and promotion of our Services |
| Internet and electronic network activity information, such as IP address, device ID, browser type, browsing history, clickstream data, search history, access logs and other usage data related to your use of any of our Sites or online Services. | · Developing, improving and providing our Services, such as customer support, technical assistance, and troubleshooting · Understanding your preferences to personalize content and experiences · Marketing and promotion of our Services |
| Geolocation data, such as information inferred from your IP address or phone carrier location and geolocation information about a particular individual or device if you grant permission | · Developing, improving and providing our Services, such as customer support, technical assistance, and troubleshooting · Understanding your preferences to personalize content and experiences · Providing location-based services |
| Business-to-business information, such as employer and title. | · Developing, improving and providing our Services, such as customer support, technical assistance, and troubleshooting · Understanding your preferences to personalize content and experiences · To operate our business and comply with legal requirements |
| Inferences drawn from any of the Personal Information identified above to create a profile reflecting a client’s preferences, characteristics, behavior or attitudes. | · Understanding your preferences to personalize content and experiences · Marketing and promotion of our Services |
Some of the personal information we collect is considered “sensitive” under the CCPA which we collect with your consent for the limited purpose of providing services you request.
The categories of sources from which we collect personal information and our business and commercial purposes for using and disclosing personal information are set forth in “Information We Collect & Sources of Information,” “How We Use the Information We Collect,” and “Parties We Disclose Your Information To” above, respectively. We will retain personal information in accordance with the time periods set forth in “Retention of Personal Information”.
If you are a California resident, you can request the following from BlackCloak:
- Provide you with access to a copy of and certain details regarding the personal information we have about you,
- Provide you with access to Automated Decision-Making Technologies, when applicable.
- Opt-out of Automated Decision Making-Technologies, when applicable.
- Delete your personal information.
- Stop selling your personal information or sharing your personal information for cross-context behavioral advertising.
- Correct your inaccurate personal information.
- Limit the use or disclosure of your sensitive personal information (SPI).
Changes to Privacy Policy
It is our policy to post any changes we make to our privacy policy on the BlackCloak Applications. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting the BlackCloak Applications and this privacy policy to check for any changes.
Contact Information
To ask questions or comment about this privacy policy and our data collections practices, please complete this form or contact us at [email protected] or
BlackCloak, Inc.
7025 CR46A, Ste. 1071, #342
Lake Mary, FL 32746
United States
If you make a request, we will verify your identity before disclosing the requested information or taking certain actions. If we cannot verify your identity, we will notify you, and your request may not be processed. Any request may be denied if we have reason to believe they are fraudulent.