Revised September 15, 2020
We do not sell, lease, or rent your information to third parties for monetary or other consideration.
We collect the following information for individuals covered by our services that you provide to us through our intake form: name, age, physical address, email address, phone number, types of electronic devices being covered, IP address for homes being covered, any other information that you provide when completing intake form.
We collect information that you share with us via telephone, email, and the BlackCloak Applications regarding the concierge assistance you may receive from time to time. The BlackCloak Applications have the ability to share information including pictures, screenshots, videos, phone numbers when calling, and other items you choose to submit. The nature of the information collected will depend on the specific issue being addressed.
As you utilize the BlackCloak Applications, we may use automatic data collection technologies to collect certain information about your equipment including, but not limited to: device type, user name, architecture information (such as number of bits, memory, CPU Count, hard drive space), Internet Protocol Addresses, Wi-Fi connection/hotspots, MAC Status, last connection or activity date, whether lock screen is enable/biometrics utilization, whether device encryption is enabled, information on jailbroken devices, network connections, type and version of operating system being utilized, version of application firmware being utilized, whether there are unpatched CVEs, information about applications and their digital signature, geolocation, usage data, and information related to suspect viruses or malware on your device.
We use the information collected for the following purposes: (1) to provide you with information, products or services that you request or have purchased from us; (2) to provide cybersecurity and privacy advice and guidance; (3) to conduct product research; (4) to develop cyber intelligence data and for network and information security purposes; (5) to fulfill any other purpose for which you provide it; (6) to carry out our obligations and enforce rights arising from any contracts; (7) to notify you about products or services we offer; or (8) for any other purpose to which you consent.
We may disclose aggregated, anonymized information about you without restriction.
California law permits residents of California to request certain details about our disclosure of your personal information to third parties for direct marketing purposes during the immediately preceding calendar year. If you are a California resident and would like to request this information, please contact us at the address listed below.
Parents are responsible for determining whom BlackCloak will protect and on which devices the BlackCloak Applications will be installed, including for those who may be under 13 years of age. As described above, BlackCloak may collect and disclose certain information about a child under 13 years of age that constitutes “personal information,” as that term is defined by the Children’s Online Privacy Protection Rule (“COPPA”). A parent’s consent is required for the collection, use and disclosure such “personal information,” and such consent is given via the BlackCloak Services Agreement by a parent at the time of purchase of the BlackCloak services when deciding to cover a child under 13 years of age.
Attn: Privacy Officer
7025 CR46A, Ste. 1071, #342
Lake Mary, FL 32746