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The Matriarch experienced repeated hacking and identity theft incidents
Her credit cards were constantly compromised, with new cards having to be reissued.
She would receive notices of unauthorized access attempts on her smart device accounts.
She stopped using a password manager because it wasn’t syncing properly. As a result, she resorted to storing passwords in unsecure locations or reusing passwords to easily remember them across the large number of accounts she managed for herself and family.
We recommended a comprehensive five-step plan, starting with a discovery session so that we could learn more about The Matriarch’s unique situation and implement a highly targeted strategy that would be as effective as possible, both immediately and long term.
Determine how and where she was using the credit cards in an effort to determine where the compromise was occurring
Harden all of her important accounts with 2FA
Search for and address any exposed passwords that are contributing to the hacks
Review best practices for online purchasing (e.g. always use credit, never debit, etc)
Set-up and train on an encrypted password safe to keep passwords, credit cards and other information secure, and to account for ongoing assistance
By reaching out to BlackCloak, The Matriarch stopped any future hacking attempts and gained the peace of mind she needed. In partnership with her IT professional, we helped secure her cameras after identifying that they were exposed and strangers could see inside and outside of her home. What’s more, she now uses a password manager on all her accounts, making it easier to use strong, hard-to-hack passwords as well as making logging into accounts faster. She also has 24/7 SOC monitoring on her devices. With a BlackCloak advisor standing by whenever she has a question, she’s getting reliable advice that allows her to confidently conduct her business and life online.